Dealing with angry patient in emergency department Essay

Dealing with angry patient in emergency department - Essay Example Patients who visit an ED would be prioritized that the more serious cases would be attended to first before the physician can attend to them. A who was suffering from a bad sore throat visited the emergency when I was the doctor on duty attending my shift. At the same time a critically injured person was being rushed into the emergency on a stretcher. The person was engaged in a serious car accident and needed immediate attention. The sore- throated patient had already been waiting for an hour when I was busy in attending to another emergency case involving that of a broken limb. After attending to the serious cases I came out and ushered in the next patient who seemed extremely angry and showed his anger by throwing the newspaper that he had been reading on the couch as I approached him and told him that he would be the next patient to go inside. While emphasis is being laid on the acquisition of examination skills, less importance is being given to the communication process while filing a patient’s history. Recent studies have shown that a â€Å"patient –centered† approach is much better and more useful during a consultation because it places the patient and his cares at the centre of the inter-action. â€Å"A patient –centered approach is built on the philosophy that a patient is not a passive recipient of care and recognizes the importance of the patient’s knowledge and experience using it to guide the inter-action. (Bryne and Long, 1976) Preoccupying the patient by asking the right questions helps to create a communication channel which is vital to a patient- centered approach. The Emergency Doctor should practice a consultation style that is open, relaxed and responsive to patient’s cues. It also helps the doctor to understand and address the patient’s concerns because â€Å"it is therapeutic and sets the consultation within a truly holistic framework†. (Greenhalgh & Hurwitz,

Pros and cons of death penelty Research Paper Example | Topics and Well Written Essays - 500 words

Pros and cons of death penelty - Research Paper Example s a legal sentence that acts as a strong deterrence to the criminals who seldom desist from committing crime and are used to committing such heinous crimes such as murder and killing (Hood 211). The provision of death penalty scares away the people from engaging in such serious and inhuman crimes like murder and killing. It protects the society from the serious criminals who are incapable of mending their ways. It is a final resort against such criminals who are incapable of correcting their criminal tendencies. (2) The one other advantage of death penalty is that it assures that a criminal gets full and complete justice. Since the consequences of death penalty are irreversible, the legal system looks to it that the varied aspects of a crime are seriously considered before an individual is given a death penalty (Hood 179). (3) It is the duty of the criminal justice system to look to it that a criminal gets appropriately punished for the heinous crime committed by one. The provision of death penalty assures that a criminal gets suitably and appropriately punished in consonance with the inhumanity and gravity of the crime committed by one (Anckar 59). (4) Death penalty is also appropriate as it brings a sense of final closure to the family members and friends of the victims who are subjected to serious crimes. It gives a sense of solace to their families that the justice has been met with in a suitable and time bound manner (Anckar 119). (ca) The one big objection against death penalty is that it is deemed to be inhuman and immoral (Haines 62). It is owing to the inhuman and immoral nature of the death penalty that this legal provision has been banned in Europe and in many other nations. (cc) One other objection against death penalty is that it is highly susceptible to the quality and fairness of a trial (Haines 172). In case the trial in the case of a prisoner is not fairly conducted, it may subject one to a situation, the consequences of which can never be

How to use tactics of social influence Essay Example | Topics and Well Written Essays - 2500 words

How to use tactics of social influence - Essay Example These are usually outside factors that provide people with power - for instance, wealth, physical attractiveness, success in career. These factors place the person to a higher position compared to other people around. So even in case the person is not powerful as politician or military man, he may also possess the power that is not so evident but is also strong and intense. The singers and actors may serve as the example of the persons that possess this kind of power. They are not powerful in political sense, but they are attractive, recognized and successful, so they may influence other people. (Wikipedia) The researches observing social influence and social activity rapidly grow at present, as this problem is relevant in modern society. These researches may appear to be helpful in solving various social problems, as well as provide people with the measures that should be taken in case any kind of problem appears. Jan Bruins in his research observes the nature and effects of social influence and social power and their implementation in the relations of people, within the groups of people and among the groups of people. ... Various kinds of situations produce various kinds of effect that the influence may have: "For instance, in interpersonal situations, a faltering influence process can lead to the breakup of close personal relationships and to interpersonal aggression. At the intragroup level, it can lead to effects such as family violence and organizational burnout, and at the intergroup level it can result in discrimination and hostilities like gang wars and the Rodney King beating." (Bruins) The main subject for consideration is the way the social influence and power create the base for problems that individuals may face, both as individuals of as the representatives of a definite social group. The author also focuses on the problems that start on individual level, as they may produce effect that will touch upon higher levels of interpersonal communication. When the problems that appear on the individual level start to increase and spread its influence, this may lead to collective attempts to change the situation: "in combination, individual-level problems as directly addressed in this issue not only are interesting in their own right, but can also contribute to the occurrence of larger scale disruptions like the Los Angeles riots, student uprisings, and other forms of protest and civil unrest." (Bruins) In his investigation, author addresses historical context of the problems, observes earlier researches on this topic and describes conceptions and definitions that are related to the problems of social influence and power. The problems of power and social influences were observed by the social sciences within the centuries. Such famous philosophers and

Marketing - fainal essay- Essay Example | Topics and Well Written Essays - 500 words

Marketing - fainal - - Essay Example The competition in the retail industry is tough. Especially in the grocery sector where Tesco is competing because margins continue to shrink with more and more players entering the industry that intensified the already competitive environment. In order to survive and thrive, retailers have to add value to their customers otherwise perish in the competition. To add value, discounting for product does is not that potent work anymore. This marketing implement has its limits also because if frequently used, retailers will enter in a destructive cycle of cutting each other’s throat with the diminishing margins wrought by excessive discounting. In addition, excessive discounting might negatively affect the image of the retailer as â€Å"cheap† and thus, undermining its position to sell at a premium. In the case of Tesco, they employed several unique approaches in adding value to their customers. First is differentiation, or creating new selling proposition that would be differentiate the retailer from its competitors and be successful in the market. Second is the strengthening of the infrastructure of its customer service delivery to enable the retailer to better satisfy its customer as a value adding proposition. With differentiation, Tesco concentrated on the â€Å"white space market† when it entered the United States retailing industry. Many experts predicted that Tesco cannot replicate its success in the US retail market because the industry is already saturated. But instead of competing head on with the established retailers such as Walmart, Tesco differentiated itself by offering the added values of good food, good value, convenience and environmental sensitivity to the American consumer (Lowe and Wright, 2010). Also, Tesco invested in intangible value adding facilities that would enable it to better serve its customers with enhanced customer service as a value proposition. It invested heavily

Information System Research Paper Example | Topics and Well Written Essays - 1500 words

Information System - Research Paper Example This means that there ought to be coordination between different systems in an organisation whereby they are designed towards the attainment of the organisational goals set. b) Information systems are the means by which people and organisations, utilising technologies, gather, process, store, use and disseminate information (Haag, Cummings & Dawkins 2000). Indeed, business use of Internet, Intranets and Extranets has changed what businesspeople expect from Information Systems in their jobs. Basically, information processing has been made much easier through the use of internet, intranets as well as extranets. These make the link between different people more close and convenient for any business. If carefully implemented, the benefits of information systems are tremendous and overwhelming. Some of the benefits include the following: operating using networked computers is efficient, information can be processed at higher speed and paperwork is reduced and there would be likely chances of customer satisfaction since efficiency would be increased. 2. The phenomenal growth of the new information and communication technology particularly the internet has revolutionized the ways people conduct business during the contemporary period and businesses should engage in electronic commerce on the internet. E-commerce is primarily concerned with exchange of electronic information between parties normally followed by the exchange of goods and payment transactions. Essentially, the role of business is to serve its customers profitably and perfect service is only possible if a business has the right information in the hands of the right people at the right time of which this can only be attainable through the appropriate use of information technology. Thus, the internet plays a big role here. The internet is basically a network of networked computers all over the world (Haag, Cummings & Dawkins

Dessert cafe Essay Example | Topics and Well Written Essays - 2000 words

Dessert cafe - Essay Example There are a lot of dessert cafes in Australia and these cafes offer some of the world’s greatest dessert items. The demand for dessert products is seen not only in sweet toothed customers but also others who occasionally opt for something sweet after their meals. The curiosity of trying something new along with the need for sweet food items pushes the people to want to taste the innovative products produced in these cafes. They are incredibly a feast to the eyes and taste even better than they look. Possessing this kind of a combination of looks and taste, such a thing is difficult to be resisted. Sweet items like chocolate and ice-cream are said to change the moods of a human, that is, turn an upset person into a happy go lucky. Desserts have an ability to console the souls of people through their sense of taste. So when these items are consumed when a person is in a really good mood, then there is no doubt that he would experience heaven right here on earth. Although a lot o f eating healthy trends have arisen, desserts have not lost their prominence in the lifestyle of people. When such trends arise, desserts undergo more innovation and integrate more nutrients that make it healthier. Even people who are health-conscious and those who go to gym prefer desserts once in a while if not frequently. Desserts have special powers in them that make customers stick to them and the people just cannot seem to get enough. This helplessness to resist dessert items of the people is exploited by dessert cafes in Australia such as Chocolate By The Bald Man, Spats and Capers. Chocolate which is an all time favorite of children would definitely lure in all the small chocolate lovers right through the doors of this cafà ©. Chocolate is also an element that remains best loved among most grown ups. With their preference to chocolate backed with the novelty of the products offered, the people are sure to treat themselves to the delicious desserts offered in this

Generational Shifts in the Workplace Article Example | Topics and Well Written Essays - 500 words

Generational Shifts in the Workplace - Article Example Moreover, as people from the different generations spend more time with one another, they are in a position to remove their differences and build good rapport which is conducive for more work and lesser fuss. Managers should tend to make employees from different generations benefit from one another’s expertise. For example, old employees have more experience and are aware of the traps. They know how to deal with intricate situations and companies benefit from their strategic planning. Likewise, young employees are more skilled in technology, unlike the old employees. They have great knowledge of computer and can operate difficult software with extreme comfort. In order to progress in the contemporary age with so many competitors in the market, companies are in need of both the strategic planning of the elderly and the technological expertise of the young employees. Nevertheless, it is essential to inculcate the skills of decision making in young employees and make the old empl oyees competent enough in the use of technology.